Store
We aim to make your shopping experience enjoyable & hassle free. The most effective method to reach us is via email. We make every effort to get back to you as soon possible.Returns
To process a return please follow these steps: Find the Order Number (it’s a 7 digit number) on the invoice you received with your order or on the email invoice you received after placing your order. If you don’t know this number, please email customerservice@TerriBennett.com. Give us your first name, last name, email address, shipping address and order date. If this was a gift, please tell us the purchaser’s first and last name. We’ll look up your Order Number and email it back to you. Fill out our return form and mail the item back to us at the address noted on the return form. YOU WILL BE RESPONSIBLE FOR THE SHIPPING COST OF A RETURNED ITEM. Your return may be subject to restocking and shipping fees for each individual product as defined in our Returns and Exchange policy.
Once received, returns take approximately 7-10 business days to process.
Returned goods must be in perfect, unused condition. Returns must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defects.
If You Received the Wrong Product
If you received the wrong product in your shipment, or are missing something from your order, please contact us at customerservice@TerriBennett.com. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
Contact Us
The preferred method of contact is to email us at customerservice@TerriBennett.com. However, if you need to leave a message, you may call us at 704-995-1438.
